Privacy Policy
Last Updated: 10 January 2025
At Dr. Mehul Vikani (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://drmehulvikani.com (“Site”). By using our Site, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, or other details you provide when filling out forms or booking appointments.
- Medical-Related Information: Basic health details you voluntarily provide for appointment requests. These are used only to schedule consultations and not stored online long-term.
- Technical Information: Non-identifiable data such as IP address, browser type, device type, and pages visited.
- Lead Data: Information submitted via forms, WhatsApp, SMS, or calls for inquiries and appointment bookings.
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and appointment requests.
- Contact you via phone, WhatsApp, SMS, or email regarding your consultation.
- Provide updates, reminders, or relevant healthcare information.
- Improve our website, marketing campaigns, and patient experience.
- Comply with legal and regulatory requirements, where applicable.
3. Consent for Communication
By submitting your details on our Site, you expressly consent to receiving communication from us in Gujarati, Hindi, or English via phone calls, WhatsApp messages, SMS, or emails for healthcare-related information and appointment follow-ups.
4. Cookies & Analytics
Our Site may use cookies and third-party tools such as Google Analytics, Google Tag Manager, and Meta Pixel. These help us understand website traffic and measure ad campaign effectiveness. You may disable cookies in your browser settings if preferred.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited data with:
- Hospital Staff: For scheduling and medical support purposes.
- Service Providers: Trusted third-party vendors (e.g., analytics, WhatsApp API, or email services) who assist us in running our operations, under strict confidentiality agreements.
- Legal Authorities: If required by law or to protect our rights, safety, or compliance obligations.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no online transmission or storage system can be guaranteed 100% secure.
7. Patient Confidentiality
Any medical information shared with us is handled with strict confidentiality. We comply with applicable Indian medical privacy guidelines. No medical advice is provided online through this Site.
8. Testimonials & Patient Stories
Patient testimonials, reviews, or success stories shared on the Site are published with consent. Please note that results are not typical and vary depending on individual health factors.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
10. Your Rights
You may request:
- Access to the personal data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion of your data, subject to medical record retention laws.
To exercise these rights, please contact us using the details below.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Continued use of the Site after changes indicates your acceptance of the revised Policy.
13. Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Rajkot, Gujarat courts.
14. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: mehulvikani@gmail.com
Phone: +91 98750 98484